Questions in Business Applications
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Currently, agents log into Salesforce to gain access to the Amazon Connect CCP. We are streaming Amazon Connect Contact Trace Records (CTR) through AWS Kinesis Data Stream to Salesforce for some...
2
answers
0
votes
136
views
asked 5 days agolg...
I have a use case to make automated outbound calls to customers in amazon connect contact center and play a prompt to the customers about their appointment scheduled date. I am able to call the amazon...
1
answers
0
votes
92
views
asked 5 days agolg...
Hi,
We are trying to modify the cft template for CloudFormation to add emails to CC or BCC list so some admin users will be notified each time a new user account is created on Cognito. We looked into...
1
answers
0
votes
195
views
asked 5 days agolg...
Hello!
I have instances in two different regions.
Is there a way, i can create the resource on one region & sync on other. Or if i delete the config on one region it can delete on other. There is an...
1
answers
0
votes
96
views
asked 5 days agolg...
Hi, we set TXT records according to the instructions but we still got message that MAIL FROM record is not aligned. DMARC lookup tools did not find problems.
SPF record: "v=spf1 include:amazonses.com...
1
answers
0
votes
61
views
asked 6 days agolg...
Hi,
When customer calls while all the agents are busy, they are put to a callback queue. But when agent is back to available, they unable to callback to the customer in callback queue. What all...
1
answers
0
votes
94
views
asked 6 days agolg...
I have an ERP application that uses the SES service. But it does not send emails to recipients when emails are separated by semicolons (;) they only work with (,). I can't change the source code, as...
Accepted AnswerAmazon Simple Email Service
3
answers
0
votes
106
views
asked 6 days agolg...
Hi all, is it possible to consume a Kinesis Video Stream in real time over Websocket? Not looking to do two way communication, just need one way sending of realtime amazon connect call streams over...
1
answers
0
votes
336
views
asked 6 days agolg...
I'm not sure if this is the right place to ask but Q has an annoying issue where the menu bar icon has a duplicate ghost icon jammed in the top left next to the apple icon. basic troubleshooting has...
Accepted AnswerAmazon Q
1
answers
0
votes
62
views
asked 7 days agolg...
We are using a Get Customer Input element with DTMF asking for a selection of either option 1, 2, 3 or 4.
On testing, I provide the input (and of the 4 inputs) and in all scenarios the call is...
0
answers
0
votes
84
views
asked 7 days agolg...
We were using the Default Outbound Flow in our Queue, however we were unhappy with the outbound whisper 'This call is not being recorded', so we have removed the prompt, however the whisper is still...
3
answers
0
votes
89
views
asked 7 days agolg...
I'm experiencing an issue with AWS Pinpoint not sending push notifications, despite it returning a successful send status
Here are the steps I've taken and the problem I'm facing:
1. I uploaded the...
0
answers
0
votes
72
views
asked 7 days agolg...