Questions in Business Applications
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Hi,
When customer calls while all the agents are busy, they are put to a callback queue. But when agent is back to available, they unable to callback to the customer in callback queue. What all...
1
answers
0
votes
81
views
asked 3 days agolg...
I have an ERP application that uses the SES service. But it does not send emails to recipients when emails are separated by semicolons (;) they only work with (,). I can't change the source code, as...
Accepted AnswerAmazon Simple Email Service
3
answers
0
votes
97
views
asked 3 days agolg...
Hi all, is it possible to consume a Kinesis Video Stream in real time over Websocket? Not looking to do two way communication, just need one way sending of realtime amazon connect call streams over...
1
answers
0
votes
214
views
asked 3 days agolg...
I'm not sure if this is the right place to ask but Q has an annoying issue where the menu bar icon has a duplicate ghost icon jammed in the top left next to the apple icon. basic troubleshooting has...
Accepted AnswerAmazon Q
1
answers
0
votes
57
views
asked 3 days agolg...
We are using a Get Customer Input element with DTMF asking for a selection of either option 1, 2, 3 or 4.
On testing, I provide the input (and of the 4 inputs) and in all scenarios the call is...
0
answers
0
votes
67
views
asked 3 days agolg...
We were using the Default Outbound Flow in our Queue, however we were unhappy with the outbound whisper 'This call is not being recorded', so we have removed the prompt, however the whisper is still...
3
answers
0
votes
70
views
asked 3 days agolg...
I'm experiencing an issue with AWS Pinpoint not sending push notifications, despite it returning a successful send status
Here are the steps I've taken and the problem I'm facing:
1. I uploaded the...
0
answers
0
votes
67
views
asked 3 days agolg...
AWS Q Customisationlg...
Amazon Q: under customisation of AWS Q agent, we can see only limited language support, our use case involves training on Ruby and RoR as well, is that under pipeline within 3-4 months?
0
answers
0
votes
24
views
asked 3 days agolg...
i added data source mysql aurora but still not responding
1
answers
0
votes
35
views
asked 3 days agolg...
WorkDocs Ownershiplg...
We have a WorkDoc Folder whose owner have left the company. No other person is the owner to this Folder. How can we get access to this folder? we are also not the viewers, and the only people who can...
0
answers
0
votes
34
views
asked 4 days agolg...
Hi,
I'm trying to use the new Mail Manager feature to relay received emails to an email server I set up on an EC2 instance as a test. However, it seems Mail Manager is unable to do so and I just...
2
answers
0
votes
64
views
asked 4 days agolg...
I am seeing the Complaint % Rate as shown in "SES -> Virtual Deliverability Manager -> Dashboard -> Accounts -> Complaints -> % Rate" is off by a factor of 10, roughly. For instance, if you have 5...
0
answers
0
votes
39
views
asked 5 days agolg...