使用AWS re:Post即您表示您同意 AWS re:Post 使用条款

Inbound SMS handoff to Live Agent

0

Exploring a use case where a customer can trigger an engagement with a live agent via two-way SMS. I see that I can setup the Pinpoint number to launch an SNS topic which triggers a Lambda function, however I'm not finding anything on how I can hand off from Lambda to an Amazon Connect routing flow to determine the proper queue and ultimately handoff the communication to a live agent.

1 回答
1

Hello,

If you setup two way messaging for Pinpoint, reply can be sent to an SNS topic and then this can trigger Lambda as you can subscribe Lambda to SNS, but from there Lambda needs communicate with Amazon Connect. It does seem to be a custom solution.

You can build personalized customer experiences over SMS through Amazon Connect [+] https://aws.amazon.com/blogs/contact-center/building-personalized-customer-experiences-over-sms-through-amazon-connect/

AWS
支持工程师
已回答 1 年前
profile pictureAWS
专家
已审核 1 年前

您未登录。 登录 发布回答。

一个好的回答可以清楚地解答问题和提供建设性反馈,并能促进提问者的职业发展。

回答问题的准则