Is there a way to filter, view or report on Users by Agents Attributes (proficiencies)

Question

Hi

A new feature was recently released to allow Agent proficiency (attributes) to be added to a user
https://docs.aws.amazon.com/connect/latest/adminguide/assign-proficiencies-to-agents.html

However, once added I can't see any way to search or view list of users or attributes other than opening each individual user record.

Anyone know of a way to search or report out users and their associated proficiencies?

![user management](/media/postImages/original/IMrRx3HGhgQSuKg2pfsLSi0w)

Accepted Answer

Hi,

Thanks for reaching out!

Currently, it is not possible to filter agents by their assigned proficiencies. The only available filter options, within the User Management page, are: "Routing profile", "Security profile", "Agent hierarchy", "Tags", "First Name", "Last Name", and "Login".

That said, I have raised this as a feature request with the service team, on your behalf. While I am unable to comment on if/when this feature may get released, I request you to keep an eye on our [What's New ](https://aws.amazon.com/new/?whats-new-content-all.sort-by=item.additionalFields.postDateTime&whats-new-content-all.sort-order=desc&awsf.whats-new-categories=*all) and [Blog](https://aws.amazon.com/blogs/aws/) pages for any new feature announcements.

Is there a way to filter, view or report on Users by Agents Attributes (proficiencies)

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