Amazon Lex's intent is not identified in contact flows or customer information is not recognized

Question

I have created my Lex bot which is working perfectly fine.
I have already created the chat flow for my AWS Connect and added the Lex bot to it.
On my Amazon Connect flow i have added the Set Voice block before the Customer Input (Spanish US) I checked to have the same voice and language.

The issue is that my contact always ends up on Error State and closes the connection but i get no logs when testing on Connect.

Answer

Can you post a shot of your flow and the get customer input block?

david

Answer

The issue here is most likely that the language set in the Amazon Connect contact flow does not match the language model used to build the Lex bot.

https://docs.aws.amazon.com/connect/latest/adminguide/set-voice.html

Answer

If you are trying to create a chat flow, the use of the set voice block would create the error. Why would you want to set the voice on a chat flow?
Can you describe the desired experience you are trying to implement for your customer? Do you want this experience to work both for voice and chat?

Amazon Lex's intent is not identified in contact flows or customer information is not recognized

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