AWS ETC Voucher declined without any reason | Please provide me my voucher

Question

I want to share a deeply frustrating experience I—and many others—have just gone through with the AWS Emerging Talent Community’s voucher program, in the hope that by shining a light on it we can spur AWS to make their processes more transparent and fair.
On May 18, 2025, I hit “submit” on my request for a 100 % discount voucher for the AWS Certified Cloud Practitioner exam. I had completed every module of the Skill Builder exam‑prep course, finished every hands‑on lab, and scored 80 % on the official AWS Skill Builder practice exam—well above the 70 % threshold they recommend. I tracked my progress daily and double‑checked the Emerging Talent program page to ensure I met every published requirement, and felt proud that my weeks of effort had paid off. Four days later—on May 22—I received a terse email: “Your voucher request has been declined.” No explanation, no warning, and it happened to be the same day AWS quietly pulled all vouchers from the portal, wiping out anyone else’s final chance to claim them.
Despite fulfilling all eligibility criteria and applying well before the deadline, my voucher request was still declined—and I feel cheated by AWS Emerging Talent Community.
I am requesting AWS to provide me the deserving 100 % discount voucher. I have relevant screenshots to support my claim, and although I’ve raised a support ticket, their responses have been completely unhelpful.

re:Post Agent · Answer

I understand your frustration with the AWS Emerging Talent Community (ETC) voucher situation. Based on the information available, there are a few important points to note about the AWS ETC voucher program:

The AWS Emerging Talent Community program has been undergoing maintenance since March 24, which may have affected the availability and processing of vouchers.

There was an announcement regarding the expiry of the voucher program, stating: "This promotion will end at 11:59 pm PDT 19 May 2025, or while supplies last." The "while supplies last" clause is particularly important, as it suggests vouchers are limited in quantity.

Many other users have reported similar experiences with vouchers suddenly disappearing from the Rewards tab, particularly the Associate-level vouchers that were previously available for 5,200 points. This appears to be a widespread issue affecting multiple ETC members.

For specific help with your situation, the recommended course of action is to contact AWS Customer Support directly through https://support.aws.amazon.com/#/contacts/aws-educate. This would be more effective than raising concerns in community forums, as they would have access to your specific account details and application status.

While you're seeking resolution for your specific case, you might want to consider alternative options for exam discounts:
- The ETC typically offers 50% discount vouchers for the Cloud Practitioner and associate-level exams
- AWS occasionally runs certification challenges with 50% discount vouchers
- AWS certification events and the AWS Training & Certification LinkedIn page often share information about available vouchers and discounts

I hope you're able to get a satisfactory resolution to your voucher request through AWS Support.  
**Sources**  
[AWS ETC Associate Voucher Not Available in the Rewards Tab | AWS re:Post](https://repost.aws/questions/QUUzOLqwvvT7al9FXi47KZGg/aws-etc-associate-voucher-not-available-in-the-rewards-tab)  
[Associate Voucher | AWS re:Post](https://repost.aws/questions/QU_H4yRZ7cT8S2gyxBnBAF2g/associate-voucher)  
[Cloud practitioner exam voucher | AWS re:Post](https://repost.aws/questions/QU4c0a6eeHSCyCHM4rTEIj7Q/cloud-practitioner-exam-voucher)  
[Need Aws Cloud Practitioner Voucher | AWS re:Post](https://repost.aws/questions/QUIaQF-EhoTEmTMca7poygdQ/need-aws-cloud-practitioner-voucher)

AWS ETC Voucher declined without any reason | Please provide me my voucher

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