Error when claiming Amazon Connect phone number

Question

Starting yesterday (7/3/2022), any time I attempt to request a number either through the Amazon Connect control panel or via an API, I receive an error message that reads "We couldn't claim your phone number.  Please try again.  If you need help, please contact AWS Support".  I have tried this with both DID and Toll-Free numbers and receive the same result.  I only have 3 numbers active (I had 5 but I released those), so I don't think it's a quota issue unless there is a wait between release and request.  Anyone have any suggestions?

joahna · Answer

Contact [AWS Support](https://us-east-1.console.aws.amazon.com/support/home#/) for this issue. I had an error before that says I've reached the limit of phone numbers even though I have no phone numbers claimed yet in my Amazon Connect instances in any region. AWS Support was the one who fixed my issue.

Error when claiming Amazon Connect phone number

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