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Hello.
A similar error may occur with another AWS service, as shown below.
https://repost.aws/questions/QU8hKBXRs8Q46a5XKUiSm9dg/unable-to-start-cloudshell-must-verify-account-contact-aws-support
The solution is to open a case with AWS Support under "Account and billing".
This error is most likely a problem on your AWS account, so you should contact AWS Support.
https://docs.aws.amazon.com/awssupport/latest/user/case-management.html
If you are using AWS MediaPackage with a new AWS account, you may receive this 'account pending verification' message. This is to prevent fraud, where MediaPackage could be used to deliver streams from unauthorized or unlicensed content.
A possible resolution is to create some small amount of spend with other AWS services. Upload some files to an S3 bucket, create and EC2 instance that runs for a brief period. The account verification will be held until there is validation that illicit usage is not occurring. It may also be released with normal account use in other services.
