how to implement holyday voicemail in amazon connect?

0

how to implement holyday voicemail if customer is calling during holyday, offered leave a holyday voicemail using amazon connect?

已提问 10 个月前574 查看次数
1 回答
0
已接受的回答

This is possible by setting the operation time.
However, this method can be used for simple holidays (e.g., only Saturdays and Sundays), but not for holidays that occur unexpectedly.
https://docs.aws.amazon.com/connect/latest/adminguide/set-hours-operation.html

In order to accommodate unexpected holidays, the calendar must be created using the Systems Manager Change Calendar.
From there, I think it would be possible to use Lambda or similar to determine whether the day on which the call is attached is a holiday or not.
https://docs.aws.amazon.com/systems-manager/latest/userguide/systems-manager-change-calendar.html

profile picture
专家
已回答 10 个月前
profile picture
专家
已审核 10 个月前

您未登录。 登录 发布回答。

一个好的回答可以清楚地解答问题和提供建设性反馈,并能促进提问者的职业发展。

回答问题的准则