AWS new account

Question

Hi,

What is going on with AWS new account registration? We are trying to register a new account for our company to make some services live. Its been 2 weeks since we have registered a new account and its stuck in verification process on AWS side. AWS called us for verification and that call was unfortunately missed and they suspended our account. Since then we are trying to reach AWS for re-activation of the account. We also have submitted the verification documents as well. But there is no response from AWS.
I want to know why AWS is putting these type of restrictions on new account registration?
I also find out that they have implemented the restriction of 1 vCPU for new account. This seems insane to me for a business account. If there is such a process AWS is willing to incorporate for new account then I wonder how businesses can rely on their services. Verification process taking 2 weeks and still we are nowhere.
We are AWS customer for last 3-4 years but now this attitude is making us think to consider other cloud providers.

I hope for AWS official can look into this matter.
Thanks

Answer

Hello there,

I'm terribly sorry to hear about any frustration or inconvenience this has caused. I can assure you, this isn't the experience we aim for.

In order to uphold account security, I'm unable to speak about any account specifics on this platform. That said, I'd encourage you to share this valid feedback on your support case. By doing so, our internal team with the visibility and tools to directly assist can investigate these concerns with you.

If you're interested in troubleshooting tips for creating new accounts, please consider checking out this guide: 
https://go.aws/create-account.

Thank you,

\- AWS Support - John

AWS new account

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