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Hi - I would recommend to do the following and find what is happening at each layer based on how you have set up your logs.
- Look into your application logs and resources logs. Some of these logs may be your custom logs and some of them would be in cloudwatch
- For your lambda functions you can check cloudwatch logs for the same. Reference : https://docs.aws.amazon.com/lambda/latest/dg/monitoring-cloudwatchlogs.html
- If you are using API gateway then you can also look into cloudwatch logs Reference : https://aws.amazon.com/premiumsupport/knowledge-center/api-gateway-cloudwatch-logs/
- You can also access logs for your Application Load Balancer. Reference : https://docs.aws.amazon.com/elasticloadbalancing/latest/application/load-balancer-access-logs.html
Essentially look at the logs should provide where the issue is happening like any network timeout, data error, internal error, system exception etc.
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