- 最新
- 投票最多
- 评论最多
As mentioned in one of answers below, queues can now be deleted programmatically: https://aws.amazon.com/about-aws/whats-new/2023/07/amazon-connect-apis-programmatically-delete-routing-profiles-queues/
There is not currently a way to delete queues in Connect. You could optionally rename the queue for re-use. You can also request a service limit increase on the number of queues for your instance by accessing Service Quotas.
https://docs.aws.amazon.com/connect/latest/adminguide/amazon-connect-service-limits.html
A way to find unused queues is by running an historical report against those queues and identify those which to not have any calls on it. This way you can also ensure that they are not used only very infrequently.
Programmatic users can now delete queues via a new endpoint: https://docs.aws.amazon.com/connect/latest/APIReference/API_DeleteQueue.html
I agree. Those two options were already accomplished for the immediate use but was looking forward to a way to clean up to keep the total queue numbers low so that it stay under the initial provided service limit. Thanks for responding