Device Farm: Run stuck on a pending/stopping device forever

Question

I started two runs on the Google Pixel 6 Pro (Unlocked) device and I had to stop them, I mean, I clicked on the "Stop run" button in the AWS Device Farm console.

To my surprise, after many minutes without changing the status, both runs are still "Stopping".
One of these devices finished the tests correctly but was unable to Tear Down and finish, so I had to hit "Stop Job" but even so, it is still "Pending".

Can anyone help me? 
What is the implication of this platform failure on my minutes billing?

Subhayu_M · Answer

Thank you for reaching out us regarding the above query. I would like to share that, in order to answer your question, we require details that are non-public information such as Device specifications and corresponding logs further, we would need to check the configurations using our internal tools. Hence, I would request you to kindly open a support case with AWS using the following link.

Also, as a gentle reminder, kindly refrain from sharing account information, device ARN and account ID on public forums to protect the privacy and security concerns of your account. Please feel free to get back to us via a support case and we would be delighted to assist you further.

Stay safe and have a great weekend ahead!!

Also, as a gentle reminder, kindly refrain from sharing account information, device ARN and account ID on public forums to protect the privacy and security concerns of your account.  Please feel free to get back to us via a support case and we would be delighted to assist you further.

Stay safe and have a great weekend ahead!!

Device Farm: Run stuck on a pending/stopping device forever

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