Cannot set MFA with Auth App；Google, Microsoft authenticator
I couldn't set MFA with Auth App like bellow.
Does anyone have ideas? In addition, I have already done below, ・Change Network ・Change Browser
thank you,
- 最新
- 投票最多
- 评论最多
I understand you're having trouble setting up Multi-Factor Authentication (MFA) using authenticator apps like Google Authenticator or Microsoft Authenticator for your AWS account. This is a common issue that can occur for various reasons. Here are some troubleshooting steps you can try:
-
Time synchronization: Ensure that the time on your device running the authenticator app is correctly synchronized. MFA codes are time-based, and any discrepancy can cause issues.
-
Code entry: When setting up MFA, AWS requires you to enter two consecutive codes. Make sure you're not entering the same code twice. Wait for the code to change in your authenticator app before entering the second code.
-
Code format: Enter the 6-digit code without any spaces or additional characters.
-
Re-scan the QR code: Try removing the MFA device from your AWS account and set it up again by re-scanning the QR code provided during the setup process.
-
Clear cache and cookies: If you're using a web browser, try clearing your cache and cookies before attempting the setup again.
-
Different authenticator app: If you've tried multiple apps without success, consider trying another reputable authenticator app to see if the issue persists.
-
Check account permissions: Ensure you have the necessary permissions to set up MFA on your account.
If none of these steps resolve the issue, it may be a temporary problem with the AWS service. In this case, you might want to wait for a short while and try again later.
If the problem continues, you may need to contact AWS Support for further assistance. They can provide more specific guidance based on your account details and the exact nature of the error you're encountering.
Sources
MFA with Google Authenticator App is not working | AWS re:Post
Invalid MFA Code | AWS re:Post
Community | Understanding Multi-Factor Authentication (MFA)
Hi,
I'd recommend you to watch this video: https://www.youtube.com/watch?v=ANiQsO-tZKU
It goes through exact same steps as you: look at 5min25s where it shows exactly your screen above.
Best,
Didier
