system outage notification

Question

Good day,

yesterday from 22:00 on our server system_eHelper managed by LightSail in Frankfurt with a static address: ************ there was a server outage, which suddenly stopped responding and from the data we have, the RAM and hard disk are 90% full. Still, LightSail worked the whole time.

At the mentioned 22:00 yesterday time in the Czech Republic, there was an outage and the LightSail server stopped communicating.

We would like to ask you for information on how we should proceed now to get the system up and running again.

As soon as the system is operational, we will also increase the capacity of LightSail.

Since the emergency care system is running on this system, I would like to ask you to activate the HIGH AVAILIBITY mode. so that we know all possible outages.

thank you for your response,

Ondřej Teichmann

Answer

Check your CPU metrics to determine if your instance was exceeding the sustainable CPU capacity https://lightsail.aws.amazon.com/ls/docs/en_us/articles/amazon-lightsail-viewing-instance-burst-capacity

You can create a large instance from a snapshot of your current instance. Larger instances have greater burst capacity

system outage notification

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