I run in this problem with a production instance and also reproduced it with a newly created instance:
- created a new Lightsail instance with FreeBSD as OS
- tried to connect via web SSH → connected successfully
- created a snapshot from the instance
- created a new instance from the snapshot
- tried to connect to the new instance via web SSH → connection impossible
When trying to connect, either from the web SSH or from my computer, I don't get any error message, it just continues to try connecting until it eventually times out.
I compared the informations about the 2 servers using aws lightsail get-instances
and could not find any suspicious differences between the servers.
This is a serious issue, as I'm probably not the only one relying on daily snapshots for backup: it turns out they might be completely useless.