These two instances are stuck in shutting down, can you please terminate them?
i-022148dc4a9e9ed72
i-0ab972fd462667a17
I am unclear what the proper process is to get this fixed. I don't have access to post in these forums with that account, and I can't open a support ticket. These machines can't be terminated because of a problem on AWS side, and we have been paying for them for about a month.
What is the correct and fast process for dealing with this?
