"Session expired" errors from Amazon Connect

Hope this helps

Amazon Connect does not support reverse federation. That is, you can't login directly into Amazon Connect. If you tried, you'd get a Session Expired message. The authentication should be done from the Identity Provider (IdP) and not the Service Provider (SP) (Amazon Connect).

https://repost.aws/knowledge-center/connect-resolve-session-expired-errors https://docs.aws.amazon.com/connect/latest/adminguide/configure-saml.html

If you’re Connect instance is SSO enabled you will need to use your SSO URL to authenticate and not the direct URL you are clicking on.

David