Ping is 100% loss

Question

Hello, my site is not working. I am using bitnami magento Lightsail instance and static IP - 18.194.102.101
It was working fine and then stopped. I don't know why.
Domain is hosted in other service, I wrote them, They said - that it's ok. IP is correct and domain is working fine. They give me this link 
https://check-host.net/ip-info?host=dolka.com.ua.&csrf_token=8accecec9bbf638557d9a0b396af923f01ca86e9

I couldn't find any errors in my AWS Lightsail instance.

--------
ping dolka.com.ua
PING dolka.com.ua (18.194.102.101) 56(84) bytes of data.

--- dolka.com.ua ping statistics ---
4 packets transmitted, 0 received, 100% packet loss, time 3056ms

Matt · Answer

Hi! The DNS correctly resolves to the IP address as you can see in this line:

ping dolka.com.ua PING dolka.com.ua (18.194.102.101) 56(84) bytes of data.

Please check, whether you configured the firewall to let pings (ICMP) through from your current IP address:

https://aws.amazon.com/blogs/compute/enhancing-site-security-with-new-lightsail-firewall-features/

Best,
Matt

Ping is 100% loss

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