Contact Lens for Connect: Where is the sentiment score stored?

0

My company wants to enable Contact Lens but, rather than use the UI for our Connect instance, export the transcription and data from the analysis. I'm looking to see if that's feasible. I found in the documentation that the transcripts are stored in the S3 bucket with the call recordings. Where is the sentiment score, etc. stored?

Edited by: jsutton on Jul 2, 2020 1:55 PM

jsutton
已提问 4 年前535 查看次数
1 回答
1

The contact lens data is all stored in a seperate JSON file on S3. The sentiment score ranges from -5.0 to 5.0

Have a look at the video on the bottom of this page: https://landing.voicefoundry.com/amazon-connect-spotlight-webinars-archive-contact-lens

fast forward to 30:20

DanBloy
已回答 4 年前

您未登录。 登录 发布回答。

一个好的回答可以清楚地解答问题和提供建设性反馈,并能促进提问者的职业发展。

回答问题的准则