How to see who called me on AWS Connect ? How to create contacts ?

We started using AWS Connect and had a few questions from the end users and wanted to see if anyone had any solutions to this

when someone calls me on AWS Connect, CCP is available, but I'm on a different screen /busy and didn't get to answer the call, but the app only says 'the customer ended the call. how can I see who actually called me?

主题

应用程序集成商业应用程序

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Amazon Connect

语言

English

eddy

已提问 1 年前295 查看次数

2 回答

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这些答案有用吗？为正确答案投票，以帮助社区从您的知识中受益。

You can customize CCP by using the "Amazon Connect Streams API".
I thought we could use this one and customize it to display the phone number.
https://github.com/amazon-connect/amazon-connect-streams

专家

Riku_Kobayashi

已回答 1 年前

The way to do this as scale is to do a custom CCP for sure. The other option that would be available out of the box is to use contact search to find who called.

David

dmacias

已回答 1 年前

How to see who called me on AWS Connect ? How to create contacts ?

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