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If the links are down, try to submit a request for assistance directly to the AWS Elemental Appliances & Software team: https://sso.elemental.com/AEAS-Requests/
Here is some general info related to Decommissioning EOL equipment for you to review while you wait to hear back from Elemental Customer Service. https://docs.aws.amazon.com/wellarchitected/latest/cost-optimization-pillar/cost_decomissioning_resources_implement_process.html
If you are able to log in to your AWS account, you can access the Elemental Support Center:
- Log into your AWS account. Under Services, select AWS Elemental Appliances and Software
- From the main page of AWS Elemental Appliances and Software, expand the left navigation "hamburger button"
- Select Elemental Support Center.
- On the main page of the Elemental Support Center, you can find support resources.
- Under the Elemental Support Center title, use the search box to find Elemental-specific content. On this page, you can also see helpful articles, open and manage support cases, and find additional support resources.
Lastly, you can open a support case from the Elemental Support Center:
- In the open Support Cases area, click on Create Case
- Either click Create case, or enter a key word to search for resources to help find the information you need.
- If you don't find an answer, or prefer to open a case, click on the orange Create Case button on the upper right side of the screen.
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