Continuous conversation with Lex from Amazon Connect chat

I understand that you are trying to configure a contact flow in Amazon Connect to enable natural conversation with a Lex bot through the Connect chat interface. However, you are encountering an issue where the chat ends after the first response from Lex, instead of allowing for a continuous conversation with the user.

After handling the Lex response, include a module that waits for further input from the user. This could be a "Wait" module configured to wait for a certain period of time or until the user sends another message. After waiting, loop back to the "Get Customer Input" module to capture the user's next question or response.

[+] Flow block: Wait - https://docs.aws.amazon.com/connect/latest/adminguide/wait.html

By configuring your contact flow in this way, you should be able to achieve a continuous and natural conversation with Lex through the Connect chat interface.

When I wait for a period of time, follow-up conversation with the user happens through 'Get customer input' where my "welcome" message is solicited again, this results in a continuous conversation with unnecessary welcome statements in between. Is it possible to get customer input without first prompt?

I your Lex bot.. End your intents with "Wait for user input" instead of "end conversation". https://docs.aws.amazon.com/lexv2/latest/dg/paths-nextstep.html

When an intent ends with "End conversation, the control is returned back to Amazon Connect. If you instead use "wait for user input" the bot will be in an "elicit intent" state and will be able to take additional input/questions.

You can add a "closing response: to your intents to say something like "Can I help you with anything else". https://docs.aws.amazon.com/lexv2/latest/dg/intent-closing.html