Do Amazon Connect support conference call.

I do see Call transfer support, but I have a scenario where agent1, customer, and the transfer-to agent need to talk briefly. I do not find a way to achieve that.

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应用程序集成商业应用程序

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Amazon Connect

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English

rePost-User-2854902

已提问 1 年前594 查看次数

3 回答

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已接受的回答

Connect do support up to 6 party conference. You need to enable it. Refer the below link for more detail.

https://docs.aws.amazon.com/connect/latest/adminguide/multi-party-calls.html

Sanjay Aggarwal

已回答 1 年前

专家

AWS-User-Nitin

已审核 1 年前

Connect supports 3 party and 6 party conference. After you use a Quick Connect to initiate a consult leg with the third person, you can use the Join button to complete the conference. https://docs.aws.amazon.com/connect/latest/adminguide/how-quick-connects-work.html

Magda

已回答 1 年前

Yes, It's supported conference call.

Nishat

已回答 1 年前

Do Amazon Connect support conference call.

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