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Hello, have you tried to use an RSA, ED25519, or ECDSA key type as the user's public key? These are the current key types supported for AWS Transfer users. There are detailed instructions on generating SSH key pairs in the AWS Transfer Family User Guide found here. If you continue to experience issues, please create a support case.
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I actually read that document and used puTTY generator initially. However, after some additional research, I discovered that the output format was incorrect. I should have used the format starting with ssh- rsa. So I modified the file in that format and now it works! Thx for your response!