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Not only there is a quota limiting the number of account, there are also quotas that limit the number of account that can be opened concurrently and closed over 30 days. These quotas are put in place as guardrails to prevent excessive number of account from being deployed, used to perform malicious\illegal activity, then closed. The case response time depends on the severity of the case, which varies from 24 hours (General Guidance) to 15 mins (business critical). Please be patient and your case will be picked up and worked on. When you create the case, in addition to setting the severity, you can also select Chat or Phone as the Contact Options.
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