Free Tier Billing

Question

Hi AWS Support,

I've noticed unexpected charges for WAF services on my account, which I believed was under the free tier. I don't recall using or activating WAF. Could you please clarify why these charges occurred and if they're an error, process a refund? Also, advice on avoiding such charges in the future would be helpful. How can I disable this WAF and if I disable it is my site still works?

Answer

The AWS re:Post community does not have visibility of your account, nor any billing information associated with it. To query any charges it is best to log a billing support call with AWS https://docs.aws.amazon.com/awsaccountbilling/latest/aboutv2/billing-get-answers.html#billing-support

This previous question looks like it could be same as the issue you are describing, so it may also be worth looking at it and the accepted answer https://repost.aws/questions/QUMpe-9QLgS1KbSwFepVaQYQ/please-help-me-waf-charges-me-on-free-tier-account

Free Tier Billing

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