Unable to Download Call Transcripts

0

My client is reporting that they can't download call transcripts, they can only do screen shots of them. This is very time consuming for longer calls.

As far as i understand based on below documentation Link, i confirm that there is no built-in functionality within Amazon Connect to directly download or export the recorded audio files or transcripts for offline use. is there are alternative ways to download it ?? or** Please clarify if there is no built in functionality in Amazon connect to do so ??**

If you are currently facing any issues with Download recordings/transcripts of past conversations Please refer to the documentation below Link [1]. as it requires user account had enough permissions to access recordings. which also explained in Link[3]

Reference Links :

  1. https://docs.aws.amazon.com/connect/latest/adminguide/download-recordings.html
  2. https://docs.aws.amazon.com/connect/latest/adminguide/search-recordings.html 3.https://docs.aws.amazon.com/connect/latest/adminguide/assign-permssions-to-review-recordings.html
已提问 1 年前547 查看次数
2 回答
1

If your client is not having Restrict contact access permission in the security profile of the user then they cant able to download transcripts. It will be greyed out on Recording/Transcript in Contact search page.

Enter image description here

AWS
已回答 1 年前
0

More than likely the security profile might be blocking this. What does the user have under Analytics and Optimization? Can they see the call in contact search and just not the download options? See here: https://docs.aws.amazon.com/images/connect/latest/adminguide/images/recording-icons.png

david

profile picture
已回答 1 年前
  • yes, they mentioned they cant see only download option as per there description, they can able to access the audio files and play them but cannot download due to the missing option ?

您未登录。 登录 发布回答。

一个好的回答可以清楚地解答问题和提供建设性反馈,并能促进提问者的职业发展。

回答问题的准则