One of my AWS Workmail user can't receive email anymore.

Question

Hi there,

I have a workmail account with two users.
User Info@
User Zach@

Both worked fine for 2 months. 
User Zach@ still work fine. 
User info@ can send email but can't receive any emails for 2 weeks.

I disabled the SAS inbound rule (as suggested in a different post) but with no success.

My DNS configuration in my hosted zone remains the same. I've configured everything as instructed in the documentation.

I'm unsure of what to do or what could the problem be.

Can someone please assist?

Regards

Answer

Hi,

When a single user is unable to receive mail the SES inbound rules is a good place to check. Disabling it not the best option as it can block all incoming mail. You can "reset" you inbound rules by adding your domain again in the WorkMail console. You don't have to remove your domain first.

You can also check your SES Inbound rules to ensure either "WorkMail" is the only rule in the set or that other rules that apply to the info@ email address work correctly. If a rule fails or has a stop action it might cause following rules to fail.

Kind regards,
Robin

One of my AWS Workmail user can't receive email anymore.

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