Amazon Connect - AC Contact Channel Analytics record is not getting created in Salesforce

0

Hello,

I am unable to see the call recordings, transcript, and sentiment analysis in Salesforce. The AC contact channel analytics record is not getting created. What could be the reason for this?

Thank you!

Ven
已提问 7 个月前292 查看次数
1 回答
1

Check the api user permissions and Lambda logs, you are most likely missing a permission to update the objects in Salesforce.

AWS
Magda
已回答 7 个月前

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