My Aws Support Case still "Unassigned" after 24 hours

Question

Hello,

I submitted a support case number xxxxxxxxxxx. 24 hours later, it's status is still listed as "unassigned". Please help me to solve my problem as soon as possible!

*Edit: Removed case ID — Thomas E.

Answer

Which support plan do you have? For developer support, general guidance support cases have a target response time of 24 hours and 12 hours for system impaired. However, it is based on business hours. Business hours are generally defined as 8:00 AM to 6:00 PM in the customer country as set in My Account console, excluding holidays and weekends. These times may vary in countries with multiple time zones.

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My Aws Support Case still "Unassigned" after 24 hours

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