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- EC2 Serial Console is available in AWS GovCloud (US), us-west-1, ca-central-1, eu-west-2 , eu-west-3 , ap-northeast-2 , ap-south-1 , sa-east-1 and eu-north-1 regions. Can you verify the same if the region is appropriate ?
- Also, EC2 Serial Console Access is available for Nitro virtual instances running either Windows or Linux. Also, check out the step by step troubleshooting mentioned in this document with respect to the Serial port. Link- https://docs.aws.amazon.com/AWSEC2/latest/UserGuide/TroubleshootingInstancesConnecting.html
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