WorkDocs won't start up

Question

Hello,
Having an issue where WorkDocs will NOT start up under a certain user's Windows profile. This is a AWS Workspace Windows server 2019 desktop. I created a new profile on the same Workspace and WorkDocs works perfectly fine. I deleted AppData\Roaming\Amazon folder which promps for user settings to be entered, but once I click login the system tray icon opens and closes immediately and will not connect or show the program. Wondering if there are any recommended steps to resolve this issue other than recreating a new Windows Profile. I also tried resetting theMessage Queuing service already.
Thanks in advance.
DGVTECH

Accepted Answer

Here is what I did to resolve our organization's issue-

Step 1- uninstall WorkDocs Client
Step 2- Follow the below PowerShell commands-
1.    Open a PowerShell session as Administrator.
2.    Run the Import-Module ServerManager command.
3.    Run the Uninstall-WindowsFeature -Name MSMQ -Restart command. 
The Windows operating system restarts.
Step 3- After the Windows operating system restarts-
Delete  D:\Users\user_folder\AppData\Roaming\Amazon\AmazonWorkDocs folder
Step 4-
Reinstall the Messaging Queueing service with the below commands
1.    Open a PowerShell session as Administrator.
2.    Run the Import-Module ServerManager command.
3.    Run the Install-WindowsFeature -Name MSMQ command.
Step 5-
Install the latest version of AmazonWorkDocs
*Do not login yet
Restart WorkSpace
Step 6-
Upon Reboot, login as user and wait for WorkDocs to load the login page.
Enter: Site Name> Click Next
Enter user’s WorkDocs credentials > Click Login
Wait for WorkDocs to load and you are ready to browse your files.

WorkDocs won't start up

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