Is it possible for an operator and the Amazon bot to answer calls with the same phone number?

Question

Hi, in my company we have recently **implemented a contact center with Amazon Connect**

And there has been the case in which **we would like to automate the calls so that they can be answered with Lex but also have the possibility of answering them with a real person.**

**¿Does anyone know if it is possible to integrate customer service with a telemarketer and Lex in the same telephone number?**

**Can you think of any flow that can facilitate this function?**

Thank you very much in advance for your attention.

*Sincerely, Carlos Martinez Caparrós*

Answer

I hope I’m understanding your question correctly. When you configure the outbound campaign you assign it a queue, this queue will have a phone number associated. So yes you can use this number for calls that are answered by your IVR and then are routed to an agent.

Is it possible for an operator and the Amazon bot to answer calls with the same phone number?

相关内容