Cloud Practitioner Certification reschedule because technical problems

Question

Hi! I recently had a problem when trying to do my certification exam and I'd like to know if someone else had a problem when taking a photo of their IDs with the check-in page of Person VUE. It happens that today I had scheduled my AWS Cloud Practitioner Certification and at the moment of the check-in after I took the photo my ID, the proctor told me my ID was not clear. So I retook it and was still blurry but that just happened with their check-in page, not with my native camera. I was neither able to focus the part that was blurry and for that reason, my exam was cancelled and I'm looking forward to know if I can reschedule it without having to pay extra fees (accordingly to Person VUE customer service it was my fault just to have one ID and also because of my "faulty" device).

It's really frustrating and I'd like to know what can I do and if someone had a similar situation. The problem it's that I invested part of my savings to achieve this and it's a shame to loose it.

Thanks in advance for your help!

It's really frustrating and I'd like to know what can I do and if someone had a similar situation. The problem it's that I invested part of my savings to achieve this and it's a shame to loose it.

Thanks in advance for your help!

Answer

Hello.

Since re:Post is a community forum site, we cannot provide refunds for AWS exams.  
Therefore, it may be a good idea to contact Pearson VUE from the URL below.  
https://home.pearsonvue.com/aws/contact

Also, although there is no guarantee that they will respond, it may be a good idea to consult with us about the issues you are facing using the inquiry form regarding the AWS certification exam below.  
https://support.aws.amazon.com/#/contacts/aws-training/

Answer

Hey

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Best regards,

Cloud Practitioner Certification reschedule because technical problems

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