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Hello,
When you mention that the issue does not surface with Okta, it looks like compatibility between Okta & Client/OS. Questions:
- Which OS are you using ? Can you try on MAC/Windows and confirm if it is occurring on both ?
- Which client are you using ? Open VPN client or AWS Client ? Also is it on the latest version ?
- Can you also provide me with the logs when this happens of the entire period. Need to know what happens in the background when re-authentication is needed. Also need to check the timers since AWS Client support 24 hours session before it disconnects.
- Log collection as per the OS: https://docs.aws.amazon.com/vpn/latest/clientvpn-user/windows-troubleshooting.html
Use the following steps to view current maximum VPN session duration. -Open the Amazon VPC console at https://console.aws.amazon.com/vpc/. -In the navigation pane, choose Client VPN Endpoints. -Select the Client VPN endpoint that you want to view. -Verify that the Summary tab is selected. -View the current maximum VPN session duration next to Session timeout hours. You can also view other details displayed under the Summary tab. -View current maximum VPN session duration for a Client VPN endpoint (AWS CLI) -Use the describe-client-vpn-endpoints command.
To modify:
- Select the Client VPN endpoint that you want to modify, choose Actions, and then choose Modify Client VPN Endpoint.
- For Session timeout hours, choose the desired maximum VPN session duration time in hours. Hope this is helpful
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