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"When we use the Transfer to Phone number contact block in the Amazon Connect contact flow, we hear a ringing tone while transferring a call to a specific number," Question - where is this "specific number"? Is it another Connect number or queue in your same instance? If so, you should be able to do a transfer to queue or transfer to flow instead.
Otherwise, if the specific number is not in your Connect instance, I believe the default behavior of transferring calls across the PSTN will include a ringback tone played to the caller. But see also dmacias' answer about sip normalization rules in your other question you asked.
已回答 1 个月前
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