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So the outbound CLID is set by the routing profile and the outbound queue you configured for that routing profile. So what you're asking is not possible out of the box. One of the things we've discussed and I believe it's how it "could" be done is to have a custom desktop that shows with which DID you want to call out and then have the agent be moved to a RP with that Q, they then place the call and upon call end they can be sent back to their normal routing profile. Not a great way, but theoretically this would work.
david
已回答 4 个月前
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