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Jenny, good morning/afternoon, based on your screenshot, I'd bet it's a security group, NACL issue. Or even firewall operating on the instance itself, depending if you have installed/activated one. It could even be a firewall deployed in front of your instance, it is difficult to say as I only have this screenshot, but it's showing "connection refused" which it could be either it's refusing the connection to a specific port/protocol, due to firewall or above mentioned reasons, or there is no service up&running for that specific port, in this case I would assume https (port 443) or http (port 80) again, assumed you didn't change the configuration of the website and where the website is listening to. Hope this helps.
Hello.
Fixing a website that is down on AWS (Amazon Web Services) can be a complex process, and the steps you should take will depend on the specific issue causing the outage. Here's a general troubleshooting guide to help you get started:
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Check EC2 Instance Status: Log in to your AWS Management Console. Go to the EC2 dashboard. Check the status of your EC2 instances. If an instance is stopped or terminated, you might need to start or replace it.
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Check Security Groups: Make sure your security groups are configured correctly to allow incoming traffic on the necessary ports (e.g., port 80 for HTTP, port 443 for HTTPS). Ensure that you haven't accidentally blocked your IP address through security group rules.
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Check Instance Status Checks: EC2 instances have two types of status checks: system status and instance status. Both should be "2/2 checks passed." If not, AWS will provide information about the issue. Inspect Web Server Logs:
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Log in to your EC2 instance via SSH. Check the logs for your web server (e.g., Apache, Nginx) in /var/log or the directory where your web server stores logs. Look for error messages that may indicate the cause of the issue.
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Check Disk Space: Ensure that your instance has sufficient disk space. A full disk can cause services to fail. Check Database Connections: If your website relies on a database (e.g., Amazon RDS), check the database instance's status and logs for any issues.
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DNS Configuration: Ensure that your domain's DNS settings are correctly pointing to the AWS resources (e.g., Elastic Load Balancer, EC2 instance) associated with your website. SSL/TLS Certificates:
If your website uses HTTPS, ensure that your SSL/TLS certificate is up-to-date and correctly configured.
Best regards, Andrii
Dear Cristian, how can i fix this problem and make the website up again?
Dear Jenny, could you please provide a little more details such as:
if you could provide as much details as possible, I can try to help, thanks!
Dear Cristian, thanks for your help:
i don't know how to send you pictures here, do you have other contact information like whatsapp?
Jenny, thanks for your answers, so I assume you have a pretty normal setup, please check the following and come back to me:
service httpd start service httpd status