AWS Support Not Responding to System Impaired Case after ~70 hours

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I have the developer plan and opened a system impaired case about 70 hours ago and it is still unassigned. Is there any way to escalate the issue so it gets addressed.

Jesse
已提问 5 个月前166 查看次数
1 回答
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Hello,

I'm so sorry to hear about this. It's not the experience we want for our customers. I've relayed your concerns to our team in order to amplify your voice.

We appreciate your feedback, and will make sure it's seen in order to improve the customer experience in the future. Please keep an eye on your open support case for further updates from our team. Thank you.

— Lex D.

AWS
专家
已回答 5 个月前

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