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Caller ID when transferring to agent via quick connect.

0

When performing a warm transfer to another agent, is there a way to show that an agent is calling instead of showing the original callers callerID? Right now, the receiving agent sees a call coming from an outside number.

主题
应用程序集成商业应用程序
标签
Amazon Connect
语言
English
Savage
已提问 5 个月前158 查看次数
1 回答
0

What we've done in the past (with a custom CCP) is show the name of the transferring agent or show an attribute showing it's a transfer. Unfortunately, out of the box this is what you see.

david

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dmacias
已回答 5 个月前

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