AWS Workmail redirect to gmail not showing up in gmail for a specific user

Question

Hello,

I am using aws workmail via gmail. I set up the redirect to gmail but recently i have noticed some of the emails that end up in my aws workmail inbox do not get redirected to my gmail to be specific particular emails from a particular user keep not getting redirected.

When i check my aws work mail console and other Windows Outlook, i can see the email when i switch to google i check the general inbox, spam, all mail I totally cant locate the email, even with email search.

My best guess is for some reason the email is not being redirected.
How can I troubleshoot this?

Answer

Hi,

WorkMail cannot redirect all email. When the original sender has hardened their domain and does not allow WorkMail to send mail for their domain via the SPF record, WorkMail will not redirect the message. The only solution to solve this is to change the rule to a Forward rule.

Kind regards,
Robin

Answer

Hi,

Did you enable monitoring in workmail to surface potential error messages?

See https://docs.aws.amazon.com/workmail/latest/adminguide/monitoring-overview.html

If yes, what does it say ?

Best,

Didier

Answer

If the emails are BCC'd then then do not get forwarded.

AWS Workmail redirect to gmail not showing up in gmail for a specific user

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