No changes after upgrading to developer plan
I have been using aws under the basic plan and I have already been paying for several months.
When I try to upgrade to developer plan I am getting this message.
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Hello,
I'm sorry to hear that you've been having trouble with this!
Our Support team will definitely be able to take a look into this for you to see what the issue may be.
You can create a case through our Support Center, here:
go.aws/support-center.
- Craig M.
I have the same issue. We have a domain transfer issue and the production system is impaired. I have upgraded to the Developer and then business support but nothing has happened so far. Its been more than 1 hour I have been waiting for my support plan to upgrade.
I cannot create a technical support ticket on the basic plan. The tickets created are marked as General. They do not have a quick response. They do not have the option to be notified via email or call. I have to manually check the console.
P.S: The payment for upgrading the plan has been processed.
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+1 here. Opening a support case to Account & Billing customer service team will not cost anything, and it can be done on a Basic plan (no need to have paid support for it). The team will be able to check what could be the issue (whether it's anything with the payment, etc)