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Barge options not available in threeparty

0

Call Barge options not available when we not enabled "Enable Multi-Party Calls and Enhanced Monitoring" in the Instance Telephony, we can only able to do Silent monitoring

But We can able to do both Silent monitoring and barge options in the multiparty calls.

主题
应用程序集成商业应用程序
标签
Amazon Connect监控
语言
English
Aanto
已提问 9 个月前219 查看次数
1 回答
1
已接受的回答

Amazon Connect does not support barge-in in Multi-Party Calls. Please see the detailed documentation about that in the feature specifications.

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faddi
已回答 9 个月前
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专家
Sedat Salman
已审核 9 个月前
  • Aanto
    9 个月前

    it does not support barge in the Three party calls, it supports only in multiparty calls, thanks for sharing the feature specifications

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