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Hi Dan,
Ensure the credits are eligible for your current usage, and double-check that you're using the correct organization ID. If the issue persists, reach out to AWS Billing Support for further assistance, as they can investigate account-specific problems and may be able to manually apply the credits. Trying a different browser or incognito mode might also help. Since your Account Manager confirmed the code is valid, AWS support should be able to resolve this.
I hope this helps.
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