AWC Connect Flow Outbound calling - Hear the call being answerd

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I am wanting to update our outbound call flow yo allow the agent making the call to be able to hear the call being answered. So they know if the customer has picked up or if I have reached a machine. How can this be accomplished?

已提問 1 年前檢視次數 338 次
1 個回答
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In your outbound flow, can you ensure 'Answering machine detection' is enabled. Please refer the document for more detail.

https://docs.aws.amazon.com/connect/latest/adminguide/how-to-create-campaigns.html

AWS
已回答 1 年前

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