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Hello Ibrahim,
- Yes, all the 50 numbers can be ported to any Amazon Connect instances in ap-southeast-1, ap-southeast-2, ap-northeast-1 and ap-northeast-2. You will need to produce the following documents over a support case to proceed with this request:
- Last invoice
- Letter of Authorization (LOA)
- Documents required for the Type of Number, as listed in the previous table for ordering phone numbers
You can read more about it here.
- No, we do not have the provision to use the same number for both voice (on Connect) and SMS.
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