Help us improve the AWS re:Post Knowledge Center by sharing your feedback in a brief survey. Your input can influence how we create and update our content to better support your AWS journey.
IVR Selection not working on smart phones
0
We are using Amazon connect and we have a flow with 4 options for customers to select when they ring us. When a customer selects 1 or 2 or 3 or 4, phones are not able to take these inputs. We have not made any changes to our flow and it just started to this issue. Did anyone had a similar issue and how could you fix this issue.
Is it on specific carriers? I would open a ticket with AWS as I have to imagine there's some issue with their telecom layer.