Storage Gateway Appliance Freezes

Question

After 18 months of flawless performance my gateway on premise appliance now freezes every week or so.
I increased the number of shared buckets from 3 to 7 but understand that the limit is 10.
The start support session button on the devices interface fails to initiate a support session.
The SMB shares and the device interface ceases to function (or is unresponsive) when the unit freezes.
Has to be rebooted at front panel - it seems fine for a week or so then freezes again.
Any suggestions for troubleshooting or support?

Accepted Answer

Thanks AWS support - looks like the Gateway device was given a bad gateway (IP address) by our DHCP server. No problems since the gateway error was corrected.

Answer

Hi Andy,

Can you please open an [AWS support case](https://docs.aws.amazon.com/awssupport/latest/user/case-management.html#creating-a-support-case)? We would need the Gateway ID and the region to help debug this issue.

Storage Gateway Appliance Freezes

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