Technical Support tickets still unassigned

Question

Hello,  we have technical support tickets that are still unassigned well after 24 hours.  How can these tickets be escalated such that they get assigned?  Example Case ID: 9617504851

Answer

Hello,

I'm so sorry for the delay you've experienced in receiving assistance. I've passed your concerns along internally. Please note expected wait times for Developer Support cases as listed in our chart: https://aws.amazon.com/premiumsupport/plans/. Cases are answered in the order received; due to the weekend, wait times may be extended. We appreciate your patience.

Best regards,

AWS Support - Ann

Technical Support tickets still unassigned

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